Privacy Policy
Last updated: January 2026

X99o's Privacy Policy — Your data is safe with us

X99o is fully committed to protecting your personal data. Read this Privacy Policy to learn what information we collect, how we use it, and how we keep it safe.

Our Commitment
  • Your data is never sold
  • 256-bit SSL Encryption
  • GDPR-Compliant Policy
  • Right to Delete Your Data
  • Transparent Data Usage Policy
Key Points

We use your data How we protect it

X99o has put multi-layered measures in place to protect your privacy.

SSL Encryption

All your data and transactions are protected with 256-bit SSL encryption — the same security standard used in banking.

Secure Data Storage

Your personal data is stored on encrypted servers. Firewalls and 24/7 monitoring are in place to prevent unauthorized access.

Sale of Data is Prohibited

We never sell your personal data to third parties. Your data is used solely to improve our services.

Cookie controls

You can update your cookie preferences at any time. All cookies except essential ones are optional.

Right to Erasure

You may request deletion of your account and associated data at any time.

Marketing Controls

You can opt out of promotional messages or emails at any time. We respect your preferences.

1. Introduction

X99o ("we", "us", "our") takes the protection of your personal data seriously. This Privacy Policy ("Policy") explains in detail when, how, and for what purposes we collect and use your information.

By using the x99o website or mobile app, you are considered to have agreed to this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform.

Our core principles: We only collect data that is genuinely necessary to operate our services. Data is never sold and never shared without your consent.

This Policy may be updated from time to time. We will notify you of any significant changes via the platform and your registered contact details. We recommend checking this page regularly.

2. What Information We Collect

X99o collects different types of information in different situations. The details are listed below by category:

Type of Data What is collected When it is collected
Identity Information Name, date of birth, nationality During registration and KYC
Contact Information Mobile number, email address, physical address At the time of registration
Financial information Payment methods, transaction history For deposits/withdrawals
Device Information IP address, browser, operating system Automatically on every session
Usage Data Gaming history, preferences, session duration While using the platform

How We Collect Data

  • Provided directly: Provided directly by you during registration, KYC verification, and support interactions
  • Automatically: Via cookies, log files, and tracking pixels
  • From Third Parties: From payment gateways or identity verification services

Please Note: We never store your password, PIN, or OTP. These are kept in fully encrypted form at all times.

3. How Your Information Is Used

X99o uses collected data only for specific, legitimate purposes. It is never used for unnecessary or unauthorized activities.

  • Account management: To manage registration, login, and account security
  • Payment Processing: To verify deposits, withdrawals, and transactions
  • Fraud Prevention: To detect and prevent suspicious activity
  • Customer Support: To troubleshoot issues and provide support
  • Service improvement: To improve your experience on the platform
  • Legal obligations: To comply with regulatory authority directives
  • Relevant Promotions: To send you personalized offers (with your consent only)

Our commitment to transparency: We will never use your data for any purpose not explicitly stated in this Policy. If we need to use your data for a new purpose, we will obtain your consent first.

4. Who Your Information Is Shared With

X99o never sells your personal data. However, in limited and specific circumstances, information may be shared with trusted partners:

Who We May Share Data With

  • Payment Providers: bKash, Nagad, bank — used solely to process transactions
  • Identity Verification Services: To complete the KYC process
  • Technology Infrastructure: Cloud hosting and security service providers
  • Legal authorities: When required by court order or investigation

Strict rules: All partners are bound by strict confidentiality agreements. They are not permitted to use your information beyond what we authorize.

What Will Never Be Shared

  • Sale of data to advertising companies or marketing agencies
  • Transfer of data to competing companies
  • Sharing your data on social media without your consent

5. Data Security Measures

X99o uses industry-leading technology to keep your data secure. Our security framework is multi-layered and continuously improved.

Encryption

All data transfers are secured with TLS 1.3 protocol. Stored data is encrypted using AES-256.

24/7 Monitoring

Our automated systems monitor for unusual activity around the clock and trigger alerts immediately.

Secure Servers

Servers are hosted in ISO 27001-certified data centers. Regular security audits are conducted.

Access control

Only authorized personnel may access specific data. All access is logged and recorded.

Data Breach Policy: In the event of a data breach, we will notify affected users within 72 hours and ensure a swift resolution.

6. Cookie Policy

X99o uses cookies to enhance your experience on the platform. Cookies are small text files stored in your browser.

Cookie types

  • Essential cookies: Login sessions and security cookies cannot be disabled
  • Functional cookies: To remember your language preference and game settings
  • Analytics Cookies: To understand which parts of the site are used most
  • Marketing Cookies: To show relevant offers (opt-out available)

You can disable non-essential cookies at any time from your browser settings. However, disabling certain cookies may affect some platform features.

7. Your Rights

You have several important rights under x99o's Privacy Policy. We fully respect and uphold all of these rights.

1
Right to Access Your Data You may request to view the data we hold about you at any time.
2
Right to Correct Your Data You may request corrections to any inaccurate or incomplete information.
3
Right to Erasure You may request deletion of all your data upon account closure.
4
Right to Restrict Processing You may request that we limit the processing of your data under certain circumstances.
5
Right to Data Portability You may request a copy of your data in a commonly readable format.
6
Right to Opt Out of Marketing You may request to stop receiving promotional communications at any time.

To exercise your rights: Via support chat or email [email protected] Please reach out to us at the address provided. We will respond within 30 business days.

8. Child Protection Policy

X99o is fully committed to protecting minors (under 18). We do not knowingly collect or process any data from minors.

If we become aware that a minor has registered on our platform, that account will be immediately closed and all associated data will be permanently deleted.

For parents: If your child has accidentally created an account, please contact our support team immediately. We will take prompt action.

9. Data Retention Period

X99o does not retain data longer than necessary. Different types of information have separate retention periods:

  • Account information: For the duration of account activity and 5 years after closure
  • Transaction History: Up to 7 years as required by legal obligations
  • KYC documents: 5 years as required by regulatory guidelines
  • Support contact: Deleted 3 years after last contact
  • Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year

Any data no longer needed after legal obligations are met will be securely deleted or anonymized.

10. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, we are always ready to listen. Our dedicated privacy team is committed to addressing all your queries.

Live Chat

24 hours a day, 7 days a week. Click the chat icon at the bottom of the platform.

Email

Privacy Requests: [email protected]

Response time: General inquiries are answered within 24 hours. Formal data-related requests may take up to 30 business days.

Responsible Gaming

Your data is secure, Play with confidence

Your privacy is fully protected at x99o. Register today and enjoy a world-class, secure gaming experience.

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